One walkthrough video of many from a large-scale technology rollout. I utilized knowledge base articles for the learners to see the steps and then reinforced the process by creating mini videos for each lesson showing the steps in the actual system. At the end of each module the learner had a practice simulation requiring them to perform all the items they learned in the module.

It's amazing what AI can do! With an accurate description within in minutes you can create impactful, descriptive, and visually appealing materials. This was created with Canva AI and then modified as necessary. I made this for my niece to go along with her birthday present. She just turned five and is enjoying learning to do things herself in the kitchen. 

This is the beginning of an introduction video used in a large-scale technology rollout. The tool combined multiple systems used by customer service representatives and put them in one platform. I took the video and then put in appropriate system images, added some text on the tools' capabilities, lengthened it, and then used it for the Welcome module in the curriculum. 

As micro-learning takes off in the L&D environment I believe it is imperative to stay updated on trends and new tools.  I used 7-Taps to create a quick refresher for Outlook Rules. This can be used as a stand alone asset, or in conjuction with the mini Storyline course and job aid above. This was created as part of a sample during my job search process. Microsoft has an extrodinarily large, public facing, document repository to help troubleshoot issues and also educate clients and customers.  I leveraged that knowledge with my personal experience to create this addition to a micro-training regarding Outlook Rules. 

This video was created to simulate a workflow for someone in a customer support role, possibly a call center role. It demonstrates some of the key workflow pieces in solving a customer issue in a fun and engaging way.  It could be used to introduce a comprehensive topic, or it could be used to highlight a specific topic and give background as to where it would fall in the workflow for the agent. It is a visual way to make connections for the learner and add some fun to the learning.  It could also be used as a supplemental resource to reinforce the learning. 

This video was created as an overview of troubleshooting SharePoint Online (SPO) issues. Although the entire training was specific to SPO, this process applies to troubleshooting any type of customer support issue. In designing the course, I looked for a way to make the information consumable, while also highlighting other courses previously created that added value to this one. This video shows the process I outlined and was used as an introductory overview for the Module.  

This was created to address an employee needs in an educational organization. Through a needs assessment, it was determined, many issues were arising due to tone in upper-level stakeholders.  After some research on best practices this visual was created and distributed to all employees and stakeholders.