This course was created for Microsoft- tenured support agents to troubleshoot SharePoint Online issues more effectively using their available resources. This is the first module in a five-part series. 

Tools used: Rise 360, Articulate Storyline, Powtoon, Camtasia, Murph AI, SnagIt

Highlights:

• Flip card interactions for expanded information with handmade graphics

• Powtoon overview video of a process

• Powtoon video with VO reinforcing the process using a real-world scenario

• Multiple interactive Storyline interactions

• Four-part Storyline series to reinforce content using a commonly seen customer issue