Employee Training- Needs Analysis and Action Plan

Problem: 

• No formal onboarding or new hire training for any role within the division 

• Lack of organized resources, no idea of what they have 

• 5 divisions all operating differently

Solution: 

• Completed a needs and gap analysis by completing the steps below and sorting through the data: 

  • Interviewing all team managers, division leaders, and 2 employees from each team utilizing a specific set of questions.

  • Gave all division employees a survey, results below. 

  • Utilized performance review and job description criteria to create a job task spreadsheet and track resources. 

  • All managers put any resources used to train new employees or reference by current employees in a central Teams folder. 

• Developed a report and action plan (the full one is proprietary, see snippets of idea generation from AI below) including: 

  • Creating a centralized repository, naming convention, and governance for trainings/processes/videos/resources.

  • Developing an onboarding plan for all new employees.

  • Beyond federally required certifications, creating a path to internal certification with a common training plan. This plan included room for each team's nuances to be input as necessary. 

  • Identifying specific trainings/processes that needed to be created to fill gaps.

• Began to work on the above items, and more, to create a holistic plan for each team.